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What is our free return policy

Free Returning Products within 14 Days of Purchase: If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within fourteen (14) days from the date that we deliver the applicable Product(s) for a full refund. Company will provide a full refund for the cost of the Product(s) not including any shipping charges within fourteen (14) days of our email to you confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package. The Product(s) must be in perfect condition and it must not be used. Follow these steps to return the Product(s) purchased through our Website within fourteen (14) days of the date that we deliver the applicable Product(s):

• Contact our Support team to initiate the return process and obtain authorization to submit the Products for return. Contact us at info@onbikes.co.
• Create a shipping label addressed to “OnBoards– Returns”
• Pack the Products in the original packaging and ensure the original packaging is still in good working order for shipping.
• Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.

The Product(s) must be received by OnBoards within fourteen (14) of the date that we delivered the Product(s).  OnBoards is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if OnBoards does not receive the returned Product(s) within fourteen (14) of the date that we delivered the Product(s), you will not be entitled to a refund.

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